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Customer Experience Redefined

Our Omni-Channel Contact Centre Solution is the fastest growing customer experience solution, brings to you the most comprehensive solution for multi-touch contact center offered on premise, on cloud or hybrid. With all the touch points – voice, chat, email, SMS, social, bot integrated omni channel, you can offer an uninterrupted customer service to your end users and above all provide them a superior Customer Experience.



How an Omni Channel Platform Enhance Customer Experience?

Unified Customer Experience

  • Power your inbound contact center solutions with ACD, IVR, and VQ Pass and reduce customer’s waiting time
  • Route the customers to the right agent to ensure a higher first call resolution rate
  • Increase call connection rate using outbound dialer and save agents’ time with smart operations
  • Make your sales proactive with various dialers and scale exponentially
  • Manage voice and all digital channels in one system

Contact Center System Integrations

  • Integrate workforce management systems, CRM software, and other legacy systems. Aerotech Contact Center Solution integrates with popular out-of-the-box business tools and has APIs for custom integrations
  • Manage omni channel interactions and let your customers reach you on their preferred channel using extensive integration capabilities
  • Get a more effective and efficient call routing process using CTI. The telephone, IVR, and ACD can be seamlessly integrated with the business tools and database
  • Features like toolbar integration, screen pop, and two-way synchronization of information enable agents to retrieve customer information and answer the calls with a warm start to improve the customer experience.

Features :

  • Ease of deployment for Inbound, Outbound Or Blended Contact Center setups.
  • Dialer Software for Outbound Dialing
  • ACD with CRM Pop-Up Screen for Client Information to Agents.
  • Voice Recording and Agent Screen Monitoring.
  • IVR with Skill based routing of call to agents
  • Coaching and Monitoring of agents conversation to Improves Service Quality.
  • Agent Scripting for Intelligent Agent and Customer Interactions.
  • Call Center Database Query Builders and Campaign Management Tool.
  • Web-based interaction management.
  • Strong MIS reporting